printable Terms and Conditions
REFUND POLICY IN FOCUS...
Cancellation of a Service Contract within 14 days of ordering
For services ordered online, a customer has the right to cancel within a
14 day cancellation period. For all paid orders, our customer will be
notified in a durable format (printable email) of this right to cancel
within 14 days and a model cancellation form will also be supplied. The
14 day cancellation period will start on the day the customer receives
this email notification.
[ View
cancellation document here in browser].
CANCELLATIONS AND RETURNS from Commercial Customers:
Cancellation rights do not apply for sales classed as, or declared by
the customer as - trade, business or
professional purchases.
For the avoidance of doubt, the cancellation rights detailed
above and below do not apply for
commercially classified sales.
Authorising us to start work
immediately Under normal trading
circumstances we should wait 14 days from the date of order, before
completing the service contract.
However, we always aim to start work well
within this period known as the 'cancellation period', with some services
even being same-day. Therefore, we usually ask our customers to
physically authorise us to start work within the cancellation period. If
we do this we will request written permission by email. The customer
will be asked to sign a special agreement authorising us to begin work.
This authorisation affects your cancellation rights
-
it means that if we begin work or complete the service within the 14
days, if you decide to cancel, you may not get all or any of your
payment refunded.
Documents arising from our services
that are custom-made
Where services result in custom-made
documents, we will not usually offer customers a second cancellation
period following customer receipt of said documents. Several of our
services, such as 'ICOC', '5 STAR SERVICE', 'Service Number 1',
'Manufacturer's CoC', 'NOVA clearance', involve the provision of
custom-made documents created only for a specific vehicle at a specific
time, and therefore cannot be accepted back for resale. These documents
and service certifications may not be classed as
separate
'products' distinct from the Service Contract by which they were
created.
This does not
affect the statutory rights of a customer regarding faulty goods, as
follows.
Faults, in the case of a document issued by us
If a mistake is found or any error that
needs correcting in the data shown on the document, we will make this
correction free of charge and within a reasonable amount of time. We ask
our customers to give us this time to rectify a mistake, rather than
request a refund. This does not affect the customer's statutory rights.
However, we will not add
extra or additional information free of charge deemed by a customer as
necessary for his/her purposes or 'nice to have' and this will be
charged as an extra administrative fee, quoted on request and agreed
before such work shall commence.
REFUND AND CANCELLATION PROCEDURE REGARDING UK VEHICLE
REGISTRATIONS
Note about our vehicle registration services:
Once a customer has purchased a vehicle registration service from us,
and given us their ID and payment and by definition of the service -
their authority to make representations to the UK authorities, an
application to the DVLA is not reversible by the customer acting alone.
No refund can be given and the service cannot be stopped by the customer
alone. Only we (the company) can decide to stop or abort the
registration procedures, and only we (the company) can decide to make a
refund on the service payment. This is because the company and its
employees and agents are actively involved, on a personal basis, in the
notifications and representations to UK authorities. Where we make a
notification to the hmrc (NOVA) it is done so using a personal name and
address and clearances are secured on the name and address of our
employees or agents. With DVLA applications for registration, the
application and introduction is made on the name and address of our
employees or agents acting as the official agent in the DVLA
registration process.
In the event of a customer cancelling or assuming a cancellation of
a vehicle registration service without our agreement and authority, this
will not stop or reverse the process undertaken by our employees or
agents. This means that the application will still be made, with
covering letters and disclaimers - as appropriate, to the authorities (hmrc, DVLA, DVSA,
VCA). If you do not want the registration or applications-to-register to
take place, you must make an acceptable agreement with us.
For the sake of clarity, this means that if a customer unilaterally
takes back a payment in an attempt to cancel a registration service, the
clearances and application will stand and/or will still be finalised.
This may be to the detriment of the interests of the customer and could
block the registration of the vehicle or incur hmrc penalties.
OUR POLICY ON CREDIT CARD 'CHARGEBACKS'
Due to the UK-wide increase during COVID Year 1 (2020) of consumer credit card
chargebacks, in line with other retailers,we have
implemented the following policy:
We will not look upon a credit card chargeback as an acceptable
method of negotiation, nor resolution of a customer complaint.
In the event of us receiving a chargeback
through our card-processing supplier, the reason for chargeback shall
form the basis of an immediate UK County Court claim by us (the company)
against the cardholder. There shall be no exception and the
County Court claim shall reclaim the amount of the
original purchase from the cardholder personally, plus the chargeback fee charged to us (usually £15),
plus court costs, plus accruing daily interest of £1 per day.
Fraudulent chargebacks: Where the reason for the
chargeback is judged by us to be fraudulent (such as 'item not received'
when it was, or 'credit not processed' when no credit was offered) we
will also initiate a private criminal prosecution in the UK criminal
court system, for fraud, no matter how small the amount charged back.
We are here to help
It
is our responsibility to supply you with goods that meet your consumer
rights.
If you
have any concerns that we have not met our legal obligations please
contact us. If you experience any difficulties or anomalies with or in
our documentation, please call us. Our function is to research, verify
and advise and we are focused on getting vehicles registered. If
you have a grievance and you think you deserve a refund, please contact
us before anything else because the notes above will apply if you decide
to attempt to take money back without our authorisation, acceptance and
agreement.
Vehicle Registration Services 58 North Street, Bristol BS3 1HJ
0117 902 8656
info@vrsbristol.co.uk
|
DVLA ADVICE AND
ADMIN SERVICES,
VEHICLE REGISTRATION SERVICES
Terms and
Conditions of Sale and Order Fulfillment
Overview
The business offers advice on matters concerning
the UK DVLA (Driver and Vehicle Licensing Authority), and
foreign vehicle registration agencies, usually in
connection with vehicle registration procedures. The business
also provides
products
which are of the following type:
-
Applications and Submission to the
UK HMRC for NOVA (Notification Of Vehicle Arrivals), in
physical format of a paper copy of the NOVA Submission to
HMRC.
-
V55 form (an official DVLA paper
form) supplied ‘filled in’ or 'fully completed'.
-
A summary document giving the buyer
detailed instructions on what to do with forms and letters
we supply, where to send the bundle, and what else to
include.
-
UK vehicle registration documents
packages, also referred to as the ‘COMPLETE DVLA
REGISTRATION DOCUMENTS PACKAGE’ and '5 STAR SERVICE'.
Administrative packages of several vehicle registration
documents and the service of obtaining or providing those
therein. These are packages of to help register a particular
vehicle. PLEASE NOTE THAT WE DO NOT OFFER, NOR CAN WE, A
COMPLETE REGISTRATION SERVICE THAT PROMISES A DVLA
REGISTRATION OR ANY GIVEN OR EXPECTED CONCLUSION AS UK
REGISTRATION IS ULTIMATELY AT THE DISCRETION OF THE UK
DVLA..
-
The production (drafting) of letters
to the DVLA on behalf of vehicle registrants regarding
matters of registration and arising problems with DVLA
procedures and rejections.
-
The issuing of an Independent
Certificate of Conformity (ICOC). A paper certificate or
letter stating a particular vehicle’s Type Approval Number
if applicable and CO emissions rating if available; offered
in the UK by us as a means for registrants to fill in the
DVLA V55/5 form and other forms like the IVA Test
application, MSVA Test application and NOVA1. It can even be
useful at MOT stations, as a reference sheet, for
unregistered vehicles when the MOT tester creates a new
record for a vehicle. Also, for use abroad to assist with
filling in registration forms (such as the French Carte
Grise application) and helping individuals undertake
administrative processes.
REFUND POLICY.
Refunds after 14 days
Cancellation of a Service
Contract within 14 days from customer payment:
For
services ordered online, a customer has the right to cancel
within a 14-day cancellation period (COOLING OFF PERIOD). For
all paid orders, our customer will be notified in a durable
format (printable email) of this right to cancel within 14 days
and a model cancellation form will also be supplied. The 14-day
cancellation period will start on the day the customer receives
this email notification. [View
cancellation document here in browser].
Cancellation of a Service
Contract after 14 days from customer payment:
Once the 14-day cooling off period has expired and/or the
customer has asked us to cancel the cooling-off period and begin
work, and subsequently once work has started or work completed,
a refund is not possible. This is because the resulting –
published document or registration service for the specific
vehicle and usage stated by the customer at the time of ordering
– is bespoke and unique. It cannot be taken in to stock and sold
to another person.
Therefore, for the avoidance of
doubt, cancellation for a refund is only permitted within the
initial 14 day cooling off period, unless the customer tells us
to ‘go ahead’ or ‘start work’ and/or thereby cancels or curtails
the cooling off period.
CANCELLATIONS AND
RETURNS from Commercial Customers:
Cancellation rights do not apply for sales classed as, or
declared by the customer as – ‘trade’, business or professional
purchases.
For the avoidance of doubt, the
cancellation rights detailed above and below do not apply for
commercially classified sales.
PLEASE NOTE (important):
Buyer's willingness to give us
information and documents about the vehicle -
With purchases of
all our services, we require you - the buyer -
to give us certain key information about the vehicle.
To enable our services once you have paid, we
must
have certain information from you. A clear VIN (chassis number)
on the vehicle is essential. We will also sometimes need further
information from you like colour of the vehicle and your date of
birth. Additional information may be necessary, depending on
which service you buy. Please do not purchase our services if you cannot or will
not supply this kind of information as we will not be able to
complete our work without your co-operation. Once you have
purchased a service and/or product and we begin work (ie. even
before you may have submitted essential information like a VIN
and vehicle colour) we will be unable to give a refund in the
event you cannot or will not supply us the VIN or other crucial
pieces of information, such as documents and test pass
certificates.
We will normally send at least 5 written reminders before
concluding that we can go no further with an order. This also
applies to situations where the customer does not supply
documents requested by us.
TIME-OUTs: For the avoidance of doubt and the
sake of clarity, if we lose contact with a customer for any
reason whereupon the customer stops communicating with us or
stops replying to emails and/or does not provide us with the
requested (by us) documents ( such as ID documents, test pass
certificates, and vehicle proof of year and historical
documents), or does not present his/her vehicle for testing if
we require that, the customer will not be entitled to any refund
and the contract may be timed-out. This means that we will send
an email and/or letter stating that the contract has stalled and
no work on the contract shall continue. This notification is
final and cannot be appealed. We may offer to start the contract
again or reopen it for a fee stated in the email or letter. In
the case of a contract time-out where we have had documents sent
to us by the customer, these will usually be returned to the
last held or last known address, by normal regular Royal Mail
post. The TIME-OUT period is usually 1 - 3 months, depending on
the product/service contracted; with 1 month likely for ICOC
documentation and 3 months + for Vehicle Registration Services.
Please ask us before you purchase a service if you need
clarification of these terms.
In the case of NOVA applications
and NOVA Submission to HMRC we always need a few bits of information
like how much you paid for the vehicle, when and where you bought it and
its speedo reading (if applicable). We will assist you with the
questions and will be available to discuss your individual
circumstances. We will request
this information early on and it is vital you give it to us so
we can complete.
ICOC
documents; Timescales and Delivery durations
Throughout this
website, products and services may be described as ENHANCED,
EXPRESS, 24 HOUR, SAME-DAY or NEXT-DAY. These are target times
for production and despatch and we will try to qualify on the
service or product description page - exactly what you can
expect and the realistic possibilities of slippage of target
time. In all cases, despatch of ICOC, COE, and any other
documents, will occur only after we have received back from you
the relevant communications to start work, complete work, and
acquire from you (the customer) the vehicle details we need and
ask for by email.
We will not be
responsible for giving a full refund if we create a unique
(custom-made) document that does not arrive at a physical
address within a certain timeframe, whether this be a timeframe
expected or assumed by the customer or a described target or
suggested target timeframe in a product description on our
website. The timeframe is not the bulk of the service, the
document created is the bulk of the service. If the document is
not received by the customer within the timeframe expected,
he/she may request another, using the procedure shown below
(Delivery of Documents by Post). Whereupon the document has been
created and published and is - at some point whenever in time -
delivered by email and/or postage to a physical address (or
posted with a certifiable Proof of Posting by POST OFFICE
LIMITED [UK] ), the maximum refund due to the customer, in view
of delayed delivery, will be 20% of the original cost of the
document [service].
ICOC
documents; Delivery of Documents by Post
As standard, ICOC documents, and COE
documents, and Eurocert Vehicle Transit Documents, will be
posted by Royal Mail AIRMAIL. Not by any tracked, registered or
signed-for postage services, unless specifically requested and,
if necessary, paid for by the customer in advance of despatch.
No responsibility can or will be accepted by Eurocert Limited
for third-party postal services (Royal Mail and its partner
services abroad) for losses or delays in the delivery of our
documents sent by post. The service we provide is to
research, create and publish documents relating to specific
vehicles. The service does not extend to a guarantee of delivery
of any item by post, by the third party, within a given
timeframe. If the document does not arrive at the physical
address, or is deeemd 'lost', you may request - free of charge -
a replacement (reissued) document, by the same postal service;
or you have the opportunity to upgrade - for a fee - to your
chosen method of a more secure or faster service by post or
courier. These requests for reissue can be made on the order
form here: https://www.eurocert.uk/reissue.
Extent of service of DVLA ADVICE AND ADMIN
SERVICES – Vehicle Registration
Services products
The scope of the business is
to produce and deliver the products detailed and described in this
website. The business’s work is deemed
to have been completed and orders fulfilled when the ordered product(s)
has/have been sent to the customer by mail or courier.
UK DVLA Registration documents packages - Usually, but not always, the
documents will be sent to the customer for checking, signing and
sending-off to the DVLA with payment for the DVLA in order to complete
vehicle registration. Our services do not involve 'processing'
applications and they do not lead directly to vehicle
registration. Our role is to help registrants prepare and
present applications to the DVLA. Where we act as 'agent' in an
official capacity, submitting DVLA V55 applications on behalf of
registrants, we will send packages of documents directly to the
DVLA in Swansea. These packages may contain documents being the
current or previous property of our customers (registrants) and
will be hand-delivered to DVLA, Swansea, or posted. usually, but
not always, efforts will be made to send these packages by Royal
Mail 'Signed For' services. In the event of loss of
documents en
route or within the DVLA organisation, we shall make efforts to
trace the documents. However, we shall be liable for no more
than £1 for any document or collection or package of documents
lost by the Royal Mail, or the DVLA, or any other agent or third
party.
Extent of service of DVLA ADVICE AND ADMIN
SERVICES –
"Vehicle Registration Assistance Package"
This is a service we provide
for all imported and/or unregistered vehicles, whether LHD, RHD,
from the EU or from outside the EU. Our role is to provide
administrative tasks and administrative support for the
registrant by organising or booking tests, accumulating
paperwork, completing forms, and so on. The specific services
and limitations in connection with this service can be found on
the product/service description page in this website. This
service includes no logistics, no testing, and certain documents
and criteria must be met and got by the customer/registrant. The
customer/registrant will also be meeting the cost for all
non-administrative necessities, such as repairs or modifications
to pass tests, and special documents we specify as needed.
Our role as administrative agent and assistant
in providing help with UK registration is not one that leads
ultimately to a DVLA registration. There are some circumstances
where your vehicle may be blocked temporarily or permanently
from registration in the UK. Please be sure of the risks and
read the terms below before purchasing this service. It may be
your only choice for a UK registration and the best procedure
for you. But if you are about to buy or have bought a vehicle
that you think may not be able to be registered, you may be
better off purchasing our
Pre-Application Consultation.
Extent of service of DVLA ADVICE AND ADMIN
SERVICES –
"5 STAR SERVICE; UK Registration Package"
This is a service we provide
for certain vehicles, where the registrant needs our help in the
completion of the UK V55/5 form, and notification to the UK HMRC
of a vehicle NOVA application (or 'submission'). Our role is to
provide administrative tasks and administrative support for the
registrant by drafting letters, accumulating paperwork,
completing forms, and so on. The specific services and
limitations in connection with this service can be found on the
product/service description page in this website.
This
service includes no logistics, no testing, and certain documents
and criteria must be met and got by the customer/registrant. The
customer/registrant will also be meeting the cost for all
non-administrative necessities, such as repairs or modifications
to pass tests, and special documents we specify as needed.
Our role as administrative agent and
assistant in providing help with UK registration is not one that
leads ultimately to a DVLA registration. There are some
circumstances where your vehicle may be blocked temporarily or
permanently from registration in the UK. Please be sure of the
risks and read the terms below before purchasing this service.
It may be your only choice for a UK registration and the best
procedure for you. But if you are about to buy or have bought a
vehicle that you think may not be able to be registered, you may
be better off purchasing our
Pre-Application Consultation.
Extent of service of
EUROCERT Independent
Certificate of Conformity (ICOC
TM)
–
Publication and delivery of ICOC
We are a
research company and our primary duty on each paid
service is to present researched information to you about your
vehicle. The purpose
of our service is to
present our researched information to you, the service buyer.
The product, when the product is an Independent Certificate of
Conformity (ICOC), is a written report stating researched
information about your vehicle. Its purpose is
to furnish you with a paper document listing certain information
about your vehicle. Information that has been got from our
research, or from agencies such as the DVLA, or from you or the
vehicle's VIN plate. Such information may include the EC type approval
status (if applicable/relevant) and may include the EC type
approval number - as may be determined from our research. Beyond the delivery of this
service and product it is up to you, the document holder and
vehicle owner, what you use the document for. We do not offer
any guarantees about any uses you choose, nor do we make any promise
about what its issuance may lead to. We do offer free advice and
after-sales support but we cannot be held responsible for
frustration and losses resulting from a chosen use of one of our
documents.
Independent
Certificate of Conformity (ICOC) -
ICOCs are posted after our verification and/or research procedures.
Please note that each ICOC is unique to the vehicle it
corresponds with and therefore if you find you have no further
use for your document, or sell the vehicle, or prefer not to use
it, we will be unable to grant any refunds as there is no resale
or restock value.
In connection with a purchase of our
Registration Documents Package - in the event of a vehicle's rejection
during a registration process, or questioning from the UK DVLA
or foreign motoring administrative bodies - The business will not become responsible for extra
unpaid-for paperwork and labour, in
the event of queries or investigations initiated by the UK DVLA, UK
HMRC or foreign agencies, based on these agencies’ perusal of the registrant’s declaration or
the vehicle’s history. Examples – the vehicle is flagged on an Interpol
search, the vehicle’s VIN is found to be a duplicate, the agency
asks for further documentation from the vehicle’s country of origin, the
agency rejects/slows/loses the application due to sub-standard
workmanship at the agency, the agency workers have a lack of knowledge
of EU/EC directives and legal principles regarding freedom of
movement and
type approval; or the agency decides not to accept the
documentation out-of-hand without giving a reason.
Accuracy of
information stated on our documents - We collect data
for all our certificates, reports and verifications from open
and public databases such as the following: Driver and Vehicle
Licensing Agency (DVLA) UK vehicles database, Vehicle
Certification Agency (VCA) databases,
EC Type Approval databases, The National Motor Vehicle Title Information System (NMVTIS),
The UK National Database of Classic Vehicles, The
Internet Register of Stolen Vehicles (CrimiMail), The Register of
Stolen Vehicles (IAATI), and others we may add or use from time
to time. However, we
do not and cannot assure, nor do we attest, that any information gleaned from these
sources will always match exactly what the vehicle being
certified or reported may actually display or may exhibit at a
given time. Nor do we attest that
any information
(including EC type approval number) gleaned from these sources
will match exactly what the vehicle manufacturer may state as
its retrospective/archive record of the vehicle's EC type
approval number. This is because vehicles are modified from time to
time after manufacture or registration, or due to additions/changes to the
databases we may use or query. Additionally, data input when vehicles
were added to the above databases by people outside our control
may differ from actuals for the vehicle in question. For example
a 'nominal' value of engine cubic capacity may be recorded with
the UK DVLA such as 2000cc, when the 'actual' or 'aggregate' may
be 1998cc. In all cases of document production, if the buyer
disagrees with data written
we must be notified in writing and we will investigate
and explain the discrepancy. In the case of discrepancy or human
error in data representation on our documents we will always
consider re-issue of the document, as long as it does not
contradict government or legal sources and data. This is a
discretionary service and may incur an extra charge. On no
account will we consider being held responsible or liable for
events emanating from discrepancies in our documentation when
compared with manufacturer's specifications, or documentation
held by other agencies. Refunds will not be possible if
discrepancies or errors are alleged by a buyer to negate the
authenticity and purpose of the documents we provide.
We are a research company and our primary duty
on each paid service is to present researched information to you
about your vehicle. The purpose
of our service is to
present our researched information to you, the service buyer.
The product, when the product is an Independent Certificate of
Conformity (ICOC), is a written report stating researched
information about your vehicle. Its purpose is
to furnish you with a hard copy of the key facts and type
approval, if applicable/relevant. Beyond the delivery of this
service and product it is up to you, the document holder and
vehicle owner, what you use the document for. We do not offer
any guarantees about any uses you choose or make any promise
about what its issuance may lead to. We do offer free advice and
after-sales support but we cannot be held responsible for
frustration and losses resulting from a chosen use of one of our documents.
Liaison
with Customer and the Need for Communication
In all our work, such
as preparation for the production of Independent Certificate of
Conformity (ICOC), or application and submissions to the HMRC and
UK DVLA we will ask
questions pertaining to the vehicle of
the customer. It is vital that the customer works with us, gives
us truthful and comprehensive answers to our questions, and does
so in a timely manner. The business will incur extra work and
may need to make additional charges for labour/time if our
emails are ignored, overlooked, junked or lost, resulting in the
need for us to send repeat emails. We will also need to keep on
file information of vehicles and VINs in
conjunction with services provided.
LIMITATIONS AND DISCLAIMER, GENERAL
The business has an excellent record of first
submission success of vehicle applications both here in the UK
and abroad within the EU and we will always endeavour to keep abreast of current
registering agency and EU policies,
EC directives, requirements, procedures and regulations. It is in the interests
of the business, as well as the registrant, that the application
for registration goes through first time and without the need
for follow-up letters or clarifications to agencies. If a UK DVLA
rejection letter is received by the registrant or a DVLA request
for further information about the vehicle or the registrant,
further consultation and help by the business is at the
discretion of the business and may incur an extra charge if
further assistance is required. This would definitely be the
case if letters of correction to the DVLA or appeals to the DVLA
are required. Advice over the phone may be free, but is
discretionary.
Our customers buy our services and products to
save them time and learning processes in dealing with the DVLA
and also the HMRC and foreign agencies. We do not guarantee that by purchasing our
services and products a registration will definitely follow and make no promises, guarantees or
assertions about timescales and outcomes. We can be confident
about our research procedures, type approval and emissions
verification and age verification but agencies (especially in
France and the UK) do sometimes insist on backup or additional
evidence from the vehicle manufacturer or their preferred
specialist vehicle clubs, and so on.
Section summary:
Engagement of our
services for registration documents (products)
and our advice does not guarantee that certain expectations you
may have from
governmental agencies will be fulfilled. Purchase of our
products does not render us liable for any losses or
inconvenience caused to our customer/the registrant by
delays by the DVLA or HMRC or foreign agencies. These are governmental
agencies and are within their rights to demand whatever they
wish from the public in connection with discharging their duties
as public servants.
Treatment of Staff of the Business and Our Work Procedure
In carrying out our work and supplying
products we expect to be treated courteously and respectfully by
our customers and enquirers. We will not tolerate threats and
abuse and in the event of such treatment, service to the
customer will be terminated or withdrawn.
After products have been supplied to the
customer, in the event of governmental agencies' requests for more information,
rejection of first application, or refusal to accept any of the
information written on our documents, our customer must approach us
with a request to help with advice, and expect it on a
discretionary basis only, as a gesture of goodwill on behalf of
the business.
Threats against our business
Many of our customers come to us frustrated,
with the DVLA, or French Prefecture staff for example, or with
general administrative processes, red tape, and the expense
involved in vehicle registration. We ask you to not take your
frustration out on us and in instances where we receive threats
to our business operation we will act. Threats received will be
dealt with as threatening behaviour and reported to the Police
accordingly, whether here in the UK or abroad, or both. If we
receive an email or telephone call expressing an intent to cause
us to believe that immediate actions will inflict damage to
business and reputation we will cease communication and contact
the Police. We will always prosecute to the full extent of the
law and consider private legal action to recover losses through
written 'reviews' and comments on the internet designed to
inflict damage to reputation.
In cases where we receive a demand for money, by way of refund
or compensation, expenses, or under any other guise, combined
with a threat to - otherwise - inflict damage to reputation,
person or premises, this will be reported as demanding money
with menaces. or extortion.
|
Customer
Cancellation, Refund
Policy and Returns,
and limitation of liability
(ICOC)
In the event of us having issued an ICOC that
is used by the holder for a specific process, as detailed above,
given that we do not promise, offer or guarantee any outcomes,
we will not become liable for any expenses incurred in
connection with uses or presentations of our documents. Equally,
any refusal by any agency to recognise the format of our
documents or the data therein that leads to losses or
inconvenience to our customer cannot be brought to us as a claim
for compensation. Ultimately, our losses in all situations
arising from issuance of any document shall be limited to £1
(GBP) in total, being the estimated raw value of the paper and
ink.
Please see our Refund Policy
(left, or click here) for
cancellations and refund information.
Timescales and Complaints
The business policy is always to provide a
fast service and occasionally certain phrases will be used such
as ‘same day’, ‘next day’, ‘urgent’, ‘rapid’, etc. However,
there may be delays in completing the product ready for delivery
due to reliance on the following third parties for information
and response:
UK HMRC
UK DVLA
The customer (registrant)
ROYAL MAIL
We will always do our best to provide an
excellent and fast service but we will not be held responsible
for delays that are due to third party delays.
Please direct complaints
by email to
info@dvlaadvice.co.uk.
We take all complaints very seriously and will always work to
explain any causes for sub-standard service or delays.
Further notes on ICOC and independent
assessment, certification and verification
Please be aware that with all independent
assessments, certificates and verifications, a UK or foreign agency may
ask for additional documentation or supportive evidence depending on
what procedure you are undertaking regarding the vehicle. For example,
in the UK, you may also require a Certificate of Mutual Recognition – please
contact the relevant agency for information (eg. Vehicle Certification
Agency in the UK). Whilst we have been recommended in the past by
organisations and vehicle manufacturers such as Toyota and VW, our documents should
generally only
be solely relied upon when attempts to obtain an original CoC from the
vehicle’s manufacturer have failed.
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NO CONSUMER CANCELLATION RIGHTS FOR TRADE TO TRADE OR
BUSINESS TO BUSINESS SALE CLASSIFICATIONS
Cancellation rights and returns do not apply for sales
classed as, or declared by the customer as - trade, business or
professional purchases.
For the avoidance of doubt, the cancellation rights detailed
above in REFUNDS POLICY do not apply for
commercially classified sales.
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What we offer:
* FREE AGE VERIFICATION of vehicle and up-to-date
briefing on DVLA acceptances of dating evidence (we do not provide
dating evidence for the DVLA).
* V55/5 complete form filling
to DVLA current standard.
* Help with Notification of Vehicle Arrivals
(NOVA).
*
Independent Certificate of Conformity for filling in the UK V55 form
and other uses
* Comprehensive and packaged services for Uk
vehicle registration.
0117 902 8656
info@dvlaadvice.co.uk
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